The Club operates as a self-governed, non-profit corporation, non-discriminatory recreational organization under the jurisdiction of the City of Toronto and abides by the Toronto Parks, Forestry and Recreation Department Tennis Club Operating Regulations. The Club is run by a volunteer Board of Directors, and has a set of by-laws that govern the structure and operations of the Board.

Guest Policy

NYTC members are welcome to invite friends, family members, and other non-members to join them as guests for tennis activities. Each guest is allowed a total of five (5) hours of play per season. This limit applies to the total hours a guest spends on court, regardless of the number of bookings. For example, if a member books a two-hour doubles match with a guest, two hours will be deducted from the guest’s allotted time for the season. A fee of $15.00 per guest per day applies, which covers both court bookings and attendance at designated social events, including Grand Slam socials and Friday Night Doubles. However, guests are not permitted at targeted social events as these are specifically intended for members only. Members are responsible for ensuring that their guests comply with club rules and policies. The club will monitor guest usage and enforce restrictions if necessary to maintain fair access for all members.

To book a court with a guest, please follow the steps below:

• Enter ‘Guest Player’ in the player field
• Enter the guest’s full name (first and last name) in the player field 
• Proceed to book the court and pay the guest fee by credit card through the system
• If payment is not received within 15 minutes, the booking is automatically released

Court Booking Policies

Members playing on Courts 1 through 3 are permitted to use a maximum of three tennis balls at any given time to ensure an enjoyable playing experience for all. For those using Court 4, personal hoppers and ball machines are allowed, providing an opportunity for individual and family practice. However, please be advised that all tennis lessons at the NYTC must be conducted exclusively by the club’s authorized teaching professionals. This policy is in place to uphold the quality and consistency of instruction, as well as to honour our commitment to our certified teaching staff. Any form of teaching, coaching, or instruction must be carried out by NYTC-approved tennis professionals. Under no circumstances can members teach a lesson to another member that is based on an exchange of monies, including inviting a guest to teach a lesson informally. Should any of the above violations occur, the club management and executive will issue a written warning and suspension notice. Failure to comply to this policy may result in membership expulsion.

OUR ANTI-HARASSMENT POLICY

North York Tennis Club committed to providing a friendly social and inclusive tennis environment, where any type of discriminatory or harassing behaviour will not be tolerated. Examples of such behaviour include:

• Bullying
• Verbal abuse; yelling; demeaning, humiliating or embarrassing jokes; obscene gestures
• Threats or intimidation
• Physical abuse or threats of physical abuse
• Unwanted physical contact
• Circulating, in any form, offensive materials such as pictures or jokes
• Any comments or actions that are known, or should be reasonably known, to be unwelcome
• Any type of discrimination based on: race, colour, ethnic origin, creed, sexual orientation, gender identity, disability, family status, or any   other prohibited grounds under the Human Rights and any other applicable legislation
• Retaliation or threats of retaliation for reporting this type of behaviour

This policy applies to all activities on the NYTC premises as well as any activities organized by the NYTC outside of the Club premises, such as tennis matches, try-outs or any social events. It applies to all members, employees, volunteers and guests. Members who invite guests, in accordance with the NYTC guest policy, are responsible for their guests’ behaviour.

Any incidents of discriminatory, harassing or abusive behaviour should be reported to the NYTC President, and will be investigated in accordance with the NYTC Complaint Resolution Process. Should the investigation conclude that the person acted in violation of this policy, the Board will take a disciplinary action that may include: a written warning; suspension or termination of membership; termination of employment; or loss of guest privileges. Each case will be handled individually.

Should the President be the subject of the allegation, the complaint should be submitted either to the Vice President or the Secretary of the Board.  

NYTC COMPLAINT RESOLUTION PROCESS

• Any complaints must be submitted in writing or emailed to the President
• The President will confirm the receipt of the complaint, and will advise the complainant of the next steps
• The President will address the complaint himself/herself, or will appoint another board member(s) to do so
• The board member(s) assigned to deal with the complaint will review the complaint to determine whether it can be resolved through a discussion with the complainant, or whether it warrants an investigation
• The investigation may include an interview with the complainant, any persons named in the complaint, or potential witnesses
• The board member(s) will provide his/her recommendation on the resolution of the complaint to the Board for approval
• Any resolution of the complaint that involves discipline, such as a warning letter or suspension, will require approval of at least 2/3 of the board members
• The Board will make all reasonable efforts to ensure that the process is completed in a timely and fair manner, and that all information is kept confidential to the fullest extent possible
• The Board will inform the complainant and any relevant parties of the outcome in writing or email