Club Governance

The Club operates as a self-governed, non-profit corporation, non-discriminatory recreational organization under the jurisdiction of the City of Toronto and abides by the Toronto Parks, Forestry and Recreation Department Tennis Club Operating Regulations. The Club is run by a volunteer Board of Directors, and has a set of by-laws that govern the structure and operations of the Board.

 

Guest Policy

NYTC members are welcome to invite friends, family members, and other non-members to join them as guests for tennis activities. Each guest is allowed a total of five (5) hours of play per season. This limit applies to the total hours a guest spends on court, regardless of the number of bookings. For example, if a member books a two-hour doubles match with a guest, two hours will be deducted from the guest’s allotted time for the season. A fee of $15.00 per guest per day applies, which covers both court bookings and attendance at designated social events, including Grand Slam socials and Friday Night Doubles. However, guests are not permitted at targeted social events as these are specifically intended for members only. Members are responsible for ensuring that their guests comply with club rules and policies. The club will monitor guest usage and enforce restrictions if necessary to maintain fair access for all members.

To book a court with a guest, please follow the steps below:

  • Enter ‘Guest Player’ in the player field
  • Enter the guest’s full name (first and last name) in the player field 
  • Proceed to book the court and pay the guest fee by credit card through the system
  • If payment is not received within 15 minutes, the booking is automatically released

 

Court Booking Policies

Members playing on Courts 1 through 3 are permitted to use a maximum of three tennis balls at any given time to ensure an enjoyable playing experience for all. For those using Court 4, personal hoppers and ball machines are allowed, providing an opportunity for individual and family practice. However, please be advised that all tennis lessons at the NYTC must be conducted exclusively by the club’s authorized teaching professionals. This policy is in place to uphold the quality and consistency of instruction, as well as to honour our commitment to our certified teaching staff. Any form of teaching, coaching, or instruction must be carried out by NYTC-approved tennis professionals. Under no circumstances can members teach a lesson to another member that is based on an exchange of monies, including inviting a guest to teach a lesson informally. Should any of the above violations occur, the club management and executive will issue a written warning and suspension notice. Failure to comply to this policy may result in membership expulsion.

 

Health and Safety Policy

North York Tennis Club is committed to providing a safe, healthy, and respectful environment for all members, employees, volunteers, contractors, and guests. The Club recognizes that protecting the health and safety of everyone who uses its facilities is a fundamental responsibility and an essential part of delivering high-quality programs and services. The Club will take every reasonable precaution to prevent injuries and accidents, and will comply with all applicable federal, provincial, and municipal health and safety legislation.
Health and safety at North York Tennis Club is a shared responsibility. The Board of Directors and Club management are responsible for ensuring that safe facilities, equipment, and procedures are in place, that risks are identified and addressed, and that adequate resources are provided to support safe operations. Staff and Tennis Professionals are responsible for following established safety procedures, supervising activities appropriately, reporting hazards or incidents, and promoting safe behaviour among participants. Members and guests are expected to follow Club rules, use facilities and equipment responsibly, and report any unsafe conditions or concerns promptly. All injuries and incidents must be reported to Club staff member on duty or the General Manager as soon as possible so that appropriate care can be provided and the situation can be documented. Incident reports will be reviewed by management to identify causes and determine corrective actions where necessary. The Club will ensure that first aid supplies are accessible and maintained and will make reasonable efforts to have trained personnel available during organized programs. Where available, life-saving equipment such as an automated external defibrillator (AED) will be clearly identified and accessible.
Health and safety procedures and expectations will be communicated through staff training, orientation, and member communications. This policy will be reviewed annually, or more frequently if required, to ensure it remains current, effective, and aligned with legislative requirements and best practices. Through this policy, North York Tennis Club affirms its commitment to fostering a culture of safety in which everyone shares responsibility and works together to ensure a safe and enjoyable environment for all.
 
 

OUR ANTI-HARASSMENT POLICY

North York Tennis Club committed to providing a friendly social and inclusive tennis environment, where any type of discriminatory or harassing behaviour will not be tolerated. Examples of such behaviour include:

  • Bullying
  • Verbal abuse; yelling; demeaning, humiliating or embarrassing jokes; obscene gestures
  • Threats or intimidation
  • Physical abuse or threats of physical abuse
  • Unwanted physical contact
  • Circulating, in any form, offensive materials such as pictures or jokes
  • Any comments or actions that are known, or should be reasonably known, to be unwelcome
  • Any type of discrimination based on: race, colour, ethnic origin, creed, sexual orientation, gender identity, disability, family status, or any   other prohibited grounds under the Human Rights and any other applicable legislation
  • Retaliation or threats of retaliation for reporting this type of behaviour

This policy applies to all activities on the NYTC premises as well as any activities organized by the NYTC outside of the Club premises, such as tennis matches, try-outs or any social events. It applies to all members, employees, volunteers and guests. Members who invite guests, in accordance with the NYTC guest policy, are responsible for their guests’ behaviour.

Any incidents of discriminatory, harassing or abusive behaviour should be reported to the NYTC President, and will be investigated in accordance with the NYTC Complaint Resolution Process. Should the investigation conclude that the person acted in violation of this policy, the Board will take a disciplinary action that may include: a written warning; suspension or termination of membership; termination of employment; or loss of guest privileges. Each case will be handled individually.

Should the President be the subject of the allegation, the complaint should be submitted either to the Vice President or the Secretary of the Board.  

 

NYTC COMPLAINT RESOLUTION PROCESS

  • Any complaints must be submitted in writing or emailed to the President
  • The President will confirm the receipt of the complaint, and will advise the complainant of the next steps
  • The President will address the complaint himself/herself, or will appoint another board member(s) to do so
  • The board member(s) assigned to deal with the complaint will review the complaint to determine whether it can be resolved through a discussion with the complainant, or whether it warrants an investigation
  • The investigation may include an interview with the complainant, any persons named in the complaint, or potential witnesses
  • The board member(s) will provide his/her recommendation on the resolution of the complaint to the Board for approval
  • Any resolution of the complaint that involves discipline, such as a warning letter or suspension, will require approval of at least 2/3 of the board members
  • The Board will make all reasonable efforts to ensure that the process is completed in a timely and fair manner, and that all information is kept confidential to the fullest extent possible
  • The Board will inform the complainant and any relevant parties of the outcome in writing or email